In 2008, the Duke Patient Safety Center was founded with the goal of enhancing the healthcare experience for patients, their families, and healthcare workers through quality improvement and addressing healthcare worker burnout.
Over ten years later, the Center continues to improve the healthcare experience for all involved. We’ve trained thousands of people across Duke -and around the globe – on the principles of teamwork, caregiver resilience, and more. We have also facilitated the establishment of patient and family advisory committees throughout the health system, led internal efforts to support safe and healthy workplaces, and more.
In 2018, we became the Duke Center for Healthcare Safety and Quality. Our refreshed name and branding is a celebration of our expanded scope of work and dedication to all those who interact with Duke Health.
The Duke Center for Healthcare Safety and Quality’s work is aimed at promoting a culture of safety, wellness, and well-being among our team members, patients, and community through multidisciplinary programming, including:
- Office of Wellness and Well-Being
Established in 2020 but building on years of work by both the Center and Duke Health overall, the Office of Wellness and Well-Being acts as a hub for resources to support our healthcare team members. Alongside a talented group of stakeholders from across Duke, the Office has been able to facilitate the development of new programs, digital landing pages, and tools to monitor and respond to the wellness and well-being needs of the Duke workforce.
- THRIVE Program
Novel research and engaging educational opportunities for both internal and external audiences, led by renowned experts at the Center. Topics cover foundational safety culture concepts including well-being, teamwork, and professionalism.
- Quality and Safety
Internally-focused efforts to reduce harm in all forms and promote the safest and healthiest healthcare environment possible. This work includes supporting workforce development around lean management skills and empowering the voices of our patients through Patient & Family Advisory Councils.
The Center hosts large annual events that support our mission of improving the quality and safety of healthcare, including the Duke Health Quality and Safety Conference (internal) as well as the annual Evidence-Based Practice Workshop (international).