Becoming a Well-Being Ambassador
Well-being ambassadors are Duke faculty and staff who complete the Enhancing Caregiver Well-Being course. This course trains potential ambassadors in resilience and in how to implement an evidence-based plan to bring well-being tools to their teams and units.
A Well-being Ambassador Success Story:
Bethany Gallagher, a clinical nurse in the Orthopedics and Neurospine unit at Duke Raleigh Hospital, became a well-being ambassador for her team. She looked at the data to understand the issues in her particular team and decided on two quick resilience tools: Three Good Things and Random Acts of Kindness.
For Three Good Things, Bethany asked staff to write down something that was going well for them in their day. At shift change, the positive comments were shared with the entire team, beginning and ending everyone’s day on an uplifting note.
For Random Acts of Kindness, Bethany built a colorful, interactive bulletin board that both inspired team members to make kind gestures to others and showcased the appreciation of those who received them. Those who delivered a random act of kindness “planted a seed” on the left side of the board, and those who were the recipient of a kind act “watched it grow” by posting a flower on the right side.
After three months, post-implementation surveys showed immense improvements in both staff burnout scores and patient experience scores. In addition, the team overwhelmingly voted to continue using the Three Good Things Tool after the project period ended.