Peer Support Volunteers

The Duke Peer Support Program promotes teamwork, safety, and resilience by training volunteer colleagues to support their peers who experience stressful patient or work situations. Peer support volunteers listen and help their peers process their experiences and identify appropriate resources as needed.

This program does not replace our professional programs (e.g., PAS) and may serve as a referral mechanism. A Duke employee may contact a peer support volunteer when:

    • Involved in an adverse event or bad outcome (e.g., death, complication, safety event, workplace violence event)
    • Struggling with professional loss (e.g., patient, grant funding)
    • Second guessing their skills and/or knowledge base
    • Experiencing disappointment in their work environment (e.g., passed over for a promotion, difficult conversation with a supervisor)

Who can become a peer support team member?
Any thoughtful and compassionate Duke healthcare professional (in any job classification) who successfully completes a two-hour training and who demonstrates an ability to be effective in this volunteer role.

What does training entail?
The initial training is a two-hour, interactive session with practice scenarios. We also offer ongoing support, training, and opportunities to discuss best practices.

What would make a peer support volunteer successful?
Volunteers should understand and be able to fulfill the role of a peer support volunteer, demonstrate active listening skills, recognize when a referral to a professional resource is needed, and be able to outline the well-being resources available at DUHS.

Upcoming Training Sessions:

Friday, April 23, 2021
1 – 3pm
Register Here


For more info or to set up an additional training session, email Melissa Segal