Teamwork Courses

“TeamSTEPPS has given me the opportunity to see techniques and examples that can be used to promote opportunities for improvement. It is great to see/hear true life implementation and the struggles so it gives me hope and expectation of setbacks but to regroup and continue with the process until we get where we need to be to promote a healthy and safe workplace for all.”
-Course Attendee

TeamSTEPPS® Master Trainer Course (National Course)
University Club (17th Floor of University Tower) | Durham, NC

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. The Master Training Course is a 2-day in person course with a train-the-trainer approach. This approach educates participants on the TeamSTEPPS Fundamentals content, provides them with resources for training others, and ensures that they gain the knowledge and training required to implement and coach the behaviors needed to achieve positive results. This course is taught by—and produces—Master Trainers.

As part of the American Hospital Association’s (AHA) Team Training Program, the Duke Center for Healthcare Safety and Quality participates as one of five regional training centers in the United States. Please note, registration for the Duke courses is managed by AHA and will require completion of the registration fields found on the AHA website. For additional information, please visit the AHA Team Training website at:

Master Trainer National Course Dates (click date to register)
May 22-23, 2019
September 26-27, 2019
January 30-31, 2020 (registration coming soon)
October 22-23, 2020 (registration coming soon)

TeamSTEPPS® Master Trainer Course for Outpatient Care
University Club (17th Floor of University Tower) | Durham, NC

This 2-day in-person course is a train-the-trainer approach and will focus on the office and clinic setting. The examples, discussions, and exercises are tailored to the medical office environment. It is a full version of TeamSTEPPS, including all of the fundamentals modules as well as modules to assist in implementation.

Master Trainer Outpatient Care Course Dates (click date to register)
November 6-7, 2019
September 21-22, 2020 (registration coming soon)

TeamSTEPPS® Next Steps Workshop
AHA Team Training National Conference | New Orleans, LA

This 1.5-day immersive workshop will refresh TeamSTEPPS tools while using design thinking principles to construct and refine your implementation plan. Not only will you get to interact one-on-one with a nationally renowned, interprofessional faculty group, you’ll walk away with actionable and practical next steps to sustain and spread TeamSTEPPS that you can begin to implement immediately. Participants will earn a TeamSTEPPS Influencer certificate as well as discounts to future AHA Team Training conferences, exclusive sessions, and access to new AHA Team Training materials before the general public.

Next Steps Workshop Date
June 2-3, 2020 (registration coming soon)

TeamSTEPPS® Essentials (4 Hours)
TeamSTEPPS Essentials is a 4-hour class designed for Duke Health clinical or administrative individuals or teams. It provide a high level overview of teamwork concepts and skills.

Essentials at Duke Regional Hospital

All Classes for Duke Regional can be found in API
Course Code DMIE0039C
Check-In starts at 7:45AM

October 25th, 2019 8AM-12PM Classroom 1 DRH
November 14th, 2019 8AM-12PM Classroom 1 DRH

For additional Duke Team Training program information, please contact Erin Eckert at 919-668-4893 or

Get a free PDF of the TeamSTEPPS® Pocket Guide