Teamwork Courses

“TeamSTEPPS has given me the opportunity to see techniques and examples that can be used to promote opportunities for improvement. It is great to see/hear true life implementation and the struggles so it gives me hope and expectation of setbacks but to regroup and continue with the process until we get where we need to be to promote a healthy and safe workplace for all.”
-Course Attendee

TeamSTEPPS® Master Trainer Course (National Course)
University Club (17th Floor of University Tower) | Durham, NC

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. The Master Training Course is a 2-day in person course with a train-the-trainer approach. This approach educates participants on the TeamSTEPPS Fundamentals content, provides them with resources for training others, and ensures that they gain the knowledge and training required to implement and coach the behaviors needed to achieve positive results. This course is taught by—and produces—Master Trainers.

As part of the American Hospital Association’s (AHA) Team Training Program, the Duke Center for Healthcare Safety and Quality participates as one of five regional training centers in the United States. Please note, registration for the Duke courses is managed by AHA and will require completion of the registration fields found on the AHA website. For additional information, please visit the AHA Team Training website at:

Master Trainer National Course Dates (click date to register)
May 22-23, 2019
September 26-27, 2019

TeamSTEPPS® Master Trainer Course (internal – for Duke faculty/staff)
University Club (17th Floor of University Tower) | Durham, NC

This course is a version of our TeamSTEPPS Master Trainer course intended for an exclusively Duke audience. Please note: Duke faculty and staff are also eligible to attend the National Course using the registration links above.

Internal Course Dates Coming Soon

TeamSTEPPS® Master Trainer Course for Office-Based Care
University Club (17th Floor of University Tower) | Durham, NC

This 1-day in-person course is a train-the-trainer approach and will focus on the office and clinic setting. The examples, discussions, and exercises are tailored to the medical office environment. It is a full version of TeamSTEPPS, including all of the fundamentals modules as well as modules to assist in implementation.

Master Trainer (Office-Based) Course Dates
November 7, 2019

TeamSTEPPS® Essentials (4 Hours)
TeamSTEPPS Essentials is a 4-hour class designed for clinical or administrative individuals or teams providing a high level overview of teamwork concepts and skills.

Essentials at Duke Regional Hospital

All Classes for Duke Regional can be found in API
Course Code DMIE0039C
Check-In starts at 7:45AM

April 26th, 2019 0800-1200 Classroom 1 DRH
May 29th, 2019 0800-1200 Classroom 1 DRH
August 28th, 2019 0800-1200 Classroom 1 DRH
October 25th, 2019 0800-1200 Classroom 1 DRH
November 14th, 2019 0800-1200 Classroom 1 DRH

For additional Duke Team Training program information, please contact Erin Eckert at 919-668-4893 or

Get a free PDF of the TeamSTEPPS® Pocket Guide